NH Collection Palazzo Gaddi

Everything was perfect, from checking in until checking out. The staff were very friendly and helpful, rooms of good size, will maintained furniture and great location.

Location is amazing located in an historical Renaissance palace, just 6 minutes walking from Santa Maria Novella railway station, all of the city’s key landmarks can be reached easily on foot. The hotel is quiet, class, and the staff was very friendly (all of them). We had a suite which was spacious but i could say it's spacious to fit 2 people comfortably During check in, one of the staff will inform you about hotel history which was built in 1596, Originally made up of two historical buildings belonging to two aristocratic Florentine families - the Gaddis and the Arrighettis, The hotel is a living testimony to a noble past with unique historical and artistic treasures, such as artist’s paintings and art objects, many dating back to the 16th century.

The quality of the lobby, the breakfast. The service of the housekeeping staff was excellent. They do such a good job. They come for turn down service everyday. No hotel in Europe is so particular. The location. You just can’t go wrong. Perfectly located and walking distance to everything. Everyone says it and I agree just the positivity and enthusiasm you are greeted with at the time of checkin. Makes you feel so good. When you are entering the hotel each time.

This hotel was absolutely amazing! The location is conveniently located close to the center of Florence. The rooms are beautiful with a comfortable bed and pillows. The amenities are above par compared to the other hotels we stayed in during our visit to Italy. I booked a room with a view and I highly recommend that because the views of the Duomo are spectacular. The most significant thing I want to comment on is the staff. They were incredibly helpful and nice. They went above and beyond at all times. We arrived tired and the staff picked up on it and led us to our room so that we could rest rather than go over the extraordinary history of the hotel. After getting our energy back, we sat at the bar for antipasto and drinks and the staff were so friendly. I highly recommend this hotel to anyone that is staying in Florence.

What a wonderful experience. The Tivoli Palazzo is an opulent hotel which makes you feel back in time. The staff are accomodating and wonderfully nice. They remember your name and take the time to ensure that you have the best stay you can. The rooms are spectacular, and are as luxurious as they are comfortable. The bed was one of the best hotel beds I have slept on and allowed me to have 9 hours sleep. The bathroom is clean and beautiful. It’s the small touches that I appreciated. The handwritten note and fruit on arrival as well as a personal escort to the room. I wouldn’t hesitate to rebook a stay within this hotel. I also used the laundry service of which my clothes were returned within 4 hours even though I had not selected it to be expedited.