Tivoli Palazzo Gaddi Firenze Hotel

This place is simply perfect… location, staff, property, and decor they don’t miss a beat, we will not stay anywhere else when in Florence.

The hotel is in a fabulous location close to all the famous landmarks and the train station. The staff at the reception desk were outstanding .

I recently stayed at a hotel in Florence and had a very good experience overall—I'd rate it between an 8 and 9 out of 10. The location is truly excellent, perfect for exploring the city's historic center and key landmarks on foot. It's also close to plenty of great restaurants and shops, which made the stay even more enjoyable. One highlight was the staff’s responsiveness. I had an issue with noise coming from the room above and requested to be moved. The team handled it promptly and professionally, immediately offering me another room without hesitation. That kind of service really makes a difference. The hotel also has a very nice bar—stylish and relaxed, ideal for a drink after a day out in the city. The only downside was the breakfast service. While the selection was decent, the staff during breakfast seemed a bit disorganized and not as attentive as the rest of the team. A little more training or attention to detail in that area would go a long way. All in all, a solid choice for a stay in Florence, especially if you're looking for a central location and good service.

Excellent location. Very friendly and helpful staff. All appliances (aircon, shower, light switches, safe box, etc) worked well (regrettably it is not always the case with some 5* hotels). Comfortable beds, excellent lobby and very clean. An extra bonus was the entry to the roof even when the bar wasn't open because of weather. A cup of morning coffee (made with a working machine in the room) with the amazing view of the city and Duomo was a cherry on the top. Very quiet, close to the airport and lots of good restaurants around. Magnificent!

From the moment we arrived at Tivoli Palazzo Gaddi, we were welcomed with exceptional Italian hospitality. The staff truly went above and beyond to ensure our stay was as comfortable and memorable as possible. I had been messaging with the hotel prior to our arrival regarding our booking, and their responses were always prompt and incredibly helpful. Despite it being a busy holiday season, they managed to make us feel like we were their top priority. A special highlight was how they made my daughter’s birthday, which falls on Christmas Day, so unforgettable. They thoughtfully left her beautiful gifts, which was a gesture that touched our hearts and made her feel so special. The hotel itself is a masterpiece, with extraordinary décor that blends historical charm with modern elegance. The breakfast buffet was a delightful experience, offering a variety of delicious options and beautifully decorated food stations—just another example of the attention to detail that defines this hotel. Although the rooftop was closed during our stay, we were graciously invited to visit the hotel’s terrace, where we had the privilege of taking in spectacular views of Brunelleschi’s Duomo. The location of the hotel is unbeatable—right in the heart of Florence, so all the major attractions were within easy walking distance. Additionally, the hotel partners with a fantastic vendor for parking services. They smoothly arranged for our car to be picked up directly from the front of the hotel, and the parking rates were very reasonable for such a prime location. All in all, our experience at Tivoli Palazzo Gaddi was nothing short of amazing. Every aspect of our stay exceeded our expectations, and we will undoubtedly choose this hotel again the next time we visit Florence.